Privacy Policy

Last Modified: 1 February 2017


Welcome to the Wellbeing Hub, powered by Springday.

At Springday your privacy and the security of your personal information is a major priority for us. We want our visitors to feel protected when visiting the wellbeing hub and when using our online Programs, Tools and Online Community.

The only information Springday can access regarding your profile is: email, name, program, location, phone number, gender, birth date - as per the sign up form.

The only information which is available to the public is your username, program, photo (if you choose to put one up) and your points. If you choose to post in the Online Community this will be available to those in the group only - NOT the general public.

Below is more detail on the privacy policy.


This Privacy Policy describes what information we gather from you, how we use that information, and what we do to protect it. We hope that this privacy policy is straightforward and clear; however, if you have any questions about it, please e-mail:

Within this privacy policy the terms “Springday”, “we”, “us” and “our” means Springday Pty Ltd ACN: 126 617 025 and affiliates.

The terms of this Privacy Policy shall form part of the Terms and Conditions of Use of this Website and any agreement between you and us (“Agreement”). In case of any inconsistency between the Terms and Conditions of Use and/or any Agreement and this Privacy Policy, the Terms and Conditions and/or the Agreement shall prevail over this Privacy Policy.

Please remember that this Privacy Policy applies only to information collected by Springday. We are not responsible for the privacy practices of third parties or third party websites, even if those other websites are accessed from this Website.


Understanding the Springday Privacy Policy


1. What information does Springday collect?

To use the Programs, to create your Profile and to participate in the Online Community, we collect two types of information when you subscribe.

a. Personally Identifiable Information and

b. Non-personally Identifiable Information.

Personally Identifiable Information

Personally Identifiable Information is information from which your identity is either clear or can reasonably be determined and includes personal information under applicable Australian privacy laws (“Personally Identifiable Information”). Such Personally Identifiable Information may include your name, email address, birth date, phone number, gender and location.

Optional Non-Personally Identifiable Information

When you become a community user of our Website, or create your profile you have the option to store your health information (like current weight) ("Non-Personally Identifiable Information") without revealing to us your identity or other Personally Identifiable Information.  This health information by itself cannot be used to identify or contact you. Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and anonymous statistical data involving the use of our Website. Non-Personally Identifiable Information is used to help us understand who uses our Website and to improve and market our Website in general.

You do not have to provide Personally Identifiable Information to visit Springday, however, you do need to provide us with Personally Identifiable Information to subscribe and use Tools, Programs and the Online Community.


2. How does Springday collect personal information (including through the use of cookies and action tags)

We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Website, such as when you subscribe to our Website.

Joining the Wellbeing Hub

To access Programs, create your profile page or participate in the Online Community you must join the Wellbeing Hub. To do so, you will be required to provide us with the Personally Identifiable Information referred to in section 1 above. 

Cookies and Action Tags.

We also collect Non-Personally Identifiable Information passively using “cookies” and “action tags”.

“Cookies” are small text files that are placed on your computer in order to identify (i) your Web browser, (ii) the activities of your computer on our Website and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies are used to personalise your experience on our Website (such as dynamically generating content on webpages specifically designed for you), to assist you in using the website (such as saving time by not having to reenter your name upon each visit to our Website), and to allow us to statistically monitor how you are using our Website to help us improve our online offerings. We also may use cookies to conduct marketing and promotional efforts, target certain advertisements to your browser, which may be of interest to you, or to determine the popularity of certain content.

In addition to cookies that we place on your computer, cookies may also be placed on your computer by third parties that we use to display or serve advertisements on our Website or to collect Non-Personally Identifiable Information for advertising-related services. In the course of serving advertisements on this Website, third party ad servers may place or recognise unique “cookies” on your browser. Neither these third parties nor their cookies collect Personally Identifiable Information on our Website, and we do not share Personally Identifiable Information with them without your permission.

You do not have to accept cookies to use our Website. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. While you are not required to accept our cookies to access our Website, if you reject cookies, certain offerings, features, or resources of our Website (may not work properly and you may experience some loss of convenience.

"Action tags," also known as web beacons or GIF tags, are a web technology used to help track anonymous website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or email sent on our behalf, may contain action tags. Unlike cookies, action tags are not placed on your computer.

We may select and use different third parties from time to time to track website usage through action tags on our Website and on our advertisements on other websites. For example, these third parties may track anonymous website usage by setting a cookie (or reading a cookie previously placed by them) on users' computers to track the activities of users who view a web page that contains action tags. These third parties may use information about your visits to this Website and other websites in order to provide advertisements about goods and services that may be of interest to you. Periodically, upon our request, these third parties may report the anonymous data that they collect on our behalf back to us for our internal use and analysis and our treatment of this anonymous data is governed by the terms of this Privacy Policy.

By using cookies and action tags together, we are able to gain valuable information to improve Springday and measure the effectiveness of our advertising and marketing campaigns. We do not disclose any of your Personally Identifiable Information to our advertising partners through the use of cookies or action tags.

Finally, please note that advertisers and other third parties may also use their own cookies or action tags when you click on their advertisement or link to their website or service, on or from our Website. This Privacy Policy does not govern the use of cookies or action tags by advertisers or other third parties.

Log Files.

We may also collect Non-Personally Identifiable Information through our Internet Log Files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyse trends, to administer our Website, to monitor our Website's use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalising your experience on our Website and evaluating our Website in general.


3. Who operates this Website?

This Website is operated by Springday. When you provide us with your Personally Identifiable Information, this information will be collected, stored and processed on servers located solely in Australia.


4. Does Springday disclose Personal Information to overseas recipients?

Springday does not disclose Personal Information to any overseas recipients.


5. How does Springday secure the information we collect?

We want your information (including Personally Identifiable Information) to remain as secure as reasonably possible. We strive to provide secure transmission of your information from your computer to our servers through industry-standard techniques. To help ensure the integrity and privacy of the Personally Identifiable Information you provide to us via the Internet at the time you elect to become a community user or subscribe to our Website, we use Secured Socket Layer (SSL) encryption technology in transmitting such Personally Identifiable Information over the Internet to our servers. We secure the Personally Identifiable Information you provide on servers located in controlled, secure environments, protected from unauthorised access, use, or alteration. Only employees who need access to your information to perform a specific task or function are granted access to such information. In addition, all Springday employees must abide by this Privacy Policy and are kept up-to-date on security practices.


6. What does Springday do with the information we collect.

The information collected on Springday is used to help us understand who uses our Website, how it is used and to improve our Tools, Programs or the Online Community.

We may also use the information gathered on Springday to perform statistical analysis of user behaviour, to analyse and evaluate issues relating to nutrition, weight loss, behaviour and fitness, or to evaluate and improve Springday. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in achieving your health and wellness goals.


7. Does Springday disclose information to Third Parties.

Except as set out in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on Springday

Third Parties Generally.

We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of Springday. For example, we might inform third parties regarding the number of unique users who visit Springday, the demographic breakdown of users of Springday Wellbeing Hubs, or the activities that visitors to our Website engage in while on our sites. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.

Outside Contractors.

We may engage independent contractors, vendors and suppliers (collectively, "Outside Contractors") to provide specific services and products related to our Website, such as hosting and maintaining the Springday Community section, providing credit card processing and fraud screening, and developing applications for our Website and email services. These Outside Contractors may sometimes have limited access to information collected on our Website, including your Personally Identifiable Information, in the course of providing products or services to us. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary in order for the Outside Contractors to perform their limited function for us. We also require that these contractors;

a) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and

b) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products or services for which we contracted.

Sale of Business.

We reserve the right to transfer information (including your Personally Identifiable Information) to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of any of us or our Affiliates provided that the third party agrees to adhere to the terms of this Privacy Policy.


8. Who do I contact if I have a privacy quesion or wish to lodge a complaint

If you have any questions in relation to this Privacy Policy or your Personally Information or if you are not satisfied with how we have handled your Personal Information and wish to make a complaint, please contact us either by e-mail or by letter using the following contact details. 

Or, write to our Privacy Coordinator at:

Springday Pty Ltd

PO Box 4047

Castlecrag NSW 2068

Attn: Privacy Coordinator


9. Can you access, update or correct your Personally Identifiable Information?

If your Personally Identifiable Information is out-of-date or incorrect, you may inform Springday of this and we will correct it for you. However, you can correct some of your Personally Identifiable Information held by Springday in the My Profile feature of this Website.




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